HumanGraphics Status - Incident history https://status.humangraphics.io HumanGraphics Mon, 30 Sep 2024 21:23:00 +0000 Elevated Error Rates Type: Incident Duration: 2 hours and 44 minutes Affected Components: API Sep 30, 21:23:00 GMT+0 - Investigating - Most endpoints are currently experiencing elevated error rates, mostly 5XX. We are currently investigating this incident. Sep 30, 22:18:53 GMT+0 - Monitoring - We have implemented a fix and are currently monitoring the result. Oct 1, 00:07:25 GMT+0 - Resolved - We experienced a partial outage that impacted a subset of API requests. Our team identified the issue and has implemented a fix. The API is now fully operational and performing as expected. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue. If you continue to experience any issues, please reach out to our support team. Type: Incident

Duration: 2 hours and 44 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>21:23:00</var> GMT+0</small><br><strong>Investigating</strong> - Most endpoints are currently experiencing elevated error rates, mostly 5XX. We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 30</var>, <var data-var='time'>22:18:53</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and are currently monitoring the result..</p> <p><small>Oct <var data-var='date'> 1</var>, <var data-var='time'>00:07:25</var> GMT+0</small><br><strong>Resolved</strong> - We experienced a partial outage that impacted a subset of API requests. Our team identified the issue and has implemented a fix. The API is now fully operational and performing as expected. We apologize for any inconvenience this may have caused and appreciate your patience as we worked to resolve the issue. If you continue to experience any issues, please reach out to our support team..</p> ]]> Mon, 30 Sep 2024 21:23:00 +0000 https://status.humangraphics.io/incident/cm1pk9u4z000uczr1fdwfisqp https://status.humangraphics.io/incident/cm1pk9u4z000uczr1fdwfisqp Elevated error rates Type: Incident Duration: 1 hour and 21 minutes Affected Components: API Mar 19, 02:24:58 GMT+0 - Investigating - Some users are reporting elevated API error rates. We are investigating. Mar 19, 03:14:54 GMT+0 - Monitoring - The root cause has been identified and addressed. Error rates are falling. We are continuing to monitor the situation. Mar 19, 03:46:14 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 21 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>02:24:58</var> GMT+0</small><br><strong>Investigating</strong> - Some users are reporting elevated API error rates. We are investigating..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>03:14:54</var> GMT+0</small><br><strong>Monitoring</strong> - The root cause has been identified and addressed. Error rates are falling. We are continuing to monitor the situation..</p> <p><small>Mar <var data-var='date'> 19</var>, <var data-var='time'>03:46:14</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Tue, 19 Mar 2024 02:24:58 +0000 https://status.humangraphics.io/incident/cltxr4ykx148707bqob07xli6k4 https://status.humangraphics.io/incident/cltxr4ykx148707bqob07xli6k4 Authorization issue Type: Incident Duration: 1 hour and 49 minutes Affected Components: API Feb 8, 20:46:00 GMT+0 - Investigating - The API is currently returning 401 responses for some valid API Tokens. We are investigating. Feb 8, 21:03:00 GMT+0 - Identified - The issue has been identified as a configuration issue in the API Gateway. The team is moving towards resolution. Feb 8, 22:34:36 GMT+0 - Resolved - The configuration issue has been addressed. This incident has been resolved. Type: Incident

Duration: 1 hour and 49 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>20:46:00</var> GMT+0</small><br><strong>Investigating</strong> - The API is currently returning 401 responses for some valid API Tokens. We are investigating..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>21:03:00</var> GMT+0</small><br><strong>Identified</strong> - The issue has been identified as a configuration issue in the API Gateway. The team is moving towards resolution..</p> <p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>22:34:36</var> GMT+0</small><br><strong>Resolved</strong> - The configuration issue has been addressed. This incident has been resolved..</p> ]]> Thu, 8 Feb 2024 20:46:00 +0000 https://status.humangraphics.io/incident/clsdsoguj489607bfn9dt1jb6f7 https://status.humangraphics.io/incident/clsdsoguj489607bfn9dt1jb6f7 API status metrics are incorrect Type: Incident Duration: 5 days and 5 minutes Affected Components: API Feb 4, 18:34:00 GMT+0 - Investigating - The integration between the API Gateway and this status page is not functioning as expected. As a result, the status metrics have been disabled on this status page. We are currently investigating this issue. The API is functioning as expected despite the lack of metric data. Feb 9, 18:09:09 GMT+0 - Monitoring - A fix was identified and implemented. Metric data appears to be flowing as expected. The team is monitoring the fix. Feb 9, 18:39:25 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 5 days and 5 minutes

Affected Components:

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>18:34:00</var> GMT+0</small><br><strong>Investigating</strong> - The integration between the API Gateway and this status page is not functioning as expected. As a result, the status metrics have been disabled on this status page. We are currently investigating this issue. The API is functioning as expected despite the lack of metric data. .</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>18:09:09</var> GMT+0</small><br><strong>Monitoring</strong> - A fix was identified and implemented. Metric data appears to be flowing as expected. The team is monitoring the fix..</p> <p><small>Feb <var data-var='date'> 9</var>, <var data-var='time'>18:39:25</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 4 Feb 2024 18:34:00 +0000 https://status.humangraphics.io/incident/clsdsuxep494017bfn9267am2sv https://status.humangraphics.io/incident/clsdsuxep494017bfn9267am2sv API status metrics are incorrect Type: Incident Duration: 2 hours and 58 minutes Affected Components: API Jan 17, 17:58:06 GMT+0 - Resolved - This incident has been resolved. Metrics are now reporting correct data again. Jan 17, 17:30:52 GMT+0 - Monitoring - We have implemented a fix and are currently monitoring the result. Jan 16, 23:00:00 GMT+0 - Identified - The platform is switching monetization platforms, which has caused API status metrics to report incorrect data. We are currently working on a fix. The API is fully operational despite the data reported by the metrics. Type: Incident

Duration: 2 hours and 58 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>17:58:06</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved. Metrics are now reporting correct data again..</p> <p><small>Jan <var data-var='date'> 17</var>, <var data-var='time'>17:30:52</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented a fix and are currently monitoring the result..</p> <p><small>Jan <var data-var='date'> 16</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Identified</strong> - The platform is switching monetization platforms, which has caused API status metrics to report incorrect data. We are currently working on a fix. The API is fully operational despite the data reported by the metrics..</p> ]]> Tue, 16 Jan 2024 23:00:00 +0000 https://status.humangraphics.io/incident/clri26no110884c2lps5ey73fb https://status.humangraphics.io/incident/clri26no110884c2lps5ey73fb